Consultations- Sick Fish, Sick Pond Advice
If you are a current and regular customer of Hanover Koi Farms, and need help with sick fish or a sick pond this advice is free and part of our services to our loyal customers. A “current/regular customer” is someone that purchases from us on a regular/yearly basis. This includes the purchases of fish, fish food, products etc.
For pond design consultations there is a fee for anyone including current customers that wants us to design their new pond or redesign and existing one. This fee starts at $250 depending on the scope of the project.
If you are not a current/regular customer, and need sick fish or sick pond advice, we ask for a minimum fee of $50 to be paid using the appropriate link below . Once paid we will contact you and proceed to help you with your current problems, be it fish or water quality/pond related. This will get you the help you need until hopefully your problems is resolved in some manner within a reasonable time frame and emails. If it goes beyond that by our discretion, there may be additional charges. Most often one fee is all that is required for that particular issue you may be having. If you do not become a “regular” customer after this, then you will be required to pay a fee for any future consultations.
If you do not want to pay, most all the information you need for DIY is available for free on our website.
Please understand that we get emails and phone calls from all over the world from folks asking for help with their fish or ponds. We try to help everyone, but this is getting quite difficult due to the sheer number of correspondence we receive. Understand that we will answer these in a priority fashion. Of course our loyal customers come first, then those that may choose to make a $50 donation for our time. After those we will do our best to help anyone else as time allows but we make no promises we can get to you in a timely manner. There is only so much time in a day and we do want to help anyone, but there may be a delay in response from us during the peak season.
Current returning customers may contact us directly, and a donation is not required or needed for advice on sick fish and/or ponds. The is part of our service to our loyal customers!
Consultations- Sick Fish, Sick Pond Advice
If you are a current and regular customer of Hanover Koi Farms, and need help with sick fish or a sick pond this advice is free and part of our services to our loyal customers. A “current/regular customer” is someone that purchases from us on a regular/yearly basis. This includes the purchases of fish, fish food, products etc.
For pond design consultations there is a fee for anyone including current customers that wants us to design their new pond or redesign and existing one. This fee starts at $250 depending on the scope of the project.
If you are not a current/regular customer, and need sick fish or sick pond advice, we ask for a minimum fee of $50 to be paid using the appropriate link below . Once paid we will contact you and proceed to help you with your current problems, be it fish or water quality/pond related. This will get you the help you need until hopefully your problems is resolved in some manner within a reasonable time frame and emails. If it goes beyond that by our discretion, there may be additional charges. Most often one fee is all that is required for that particular issue you may be having. If you do not become a “regular” customer after this, then you will be required to pay a fee for any future consultations.
If you do not want to pay, most all the information you need for DIY is available for free on our website.
Please understand that we get emails and phone calls from all over the world from folks asking for help with their fish or ponds. We try to help everyone, but this is getting quite difficult due to the sheer number of correspondence we receive. Understand that we will answer these in a priority fashion. Of course our loyal customers come first, then those that may choose to make a $50 donation for our time. After those we will do our best to help anyone else as time allows but we make no promises we can get to you in a timely manner. There is only so much time in a day and we do want to help anyone, but there may be a delay in response from us during the peak season.