If you are NOT a current HKF customer and you are experiencing a fish or pond emergency you have three choices to get help.
One choice is to read the appropriate articles located in the main menu of this site. If you need advice specifically on pond water quality issues read the article located in the Koi/Pond Emergency menu item and select The Science of Water.
Choice # 2
If you need advice specifically on sick fish then also located in the Koi/Pond Emergency section select Koi Symptom Diagnosis. These articles are free of charge and may just help you to fix the problems yourself without having to pay any consultation fees.
If choices 1& 2 do not meet your needs then you may choose to contact us for a consultation to get you through your problem. There is a minimum fee of $50 for these consultations, but it may save you thousands of dollars in fish!
For especially long/detailed consultations, a fee of greater than $50 may be required.
Simply enter $50 or more in the "Choose Amount" section above, click Add to Cart, and then proceed to our secure checkout.
After the payment has been cleared, we will contact you personally to discuss your problem and offer advice on diagnosing and remedying the situation.